Refund policy

Thank you for shopping at Ecoheal Agro Pvt. Ltd.. Please read our Return & Refund Policy carefully before placing your order on https://ecoheal.in/.

Returns

Due to the nature of food and consumable products, we do not accept returns once the order has been delivered. This policy is maintained to ensure product safety, hygiene, and quality standards for all our customers.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share the following details:

  • Order ID
  • Clear photos or videos of the damaged or defective product
  • Photo of the outer packaging with the shipping label visible

Upon verification, we may offer one of the following resolutions at our discretion:

  • Replacement of the product (subject to availability)
  • Refund to the original payment method
  • Store credit (if applicable)

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used products
  • Products damaged due to customer mishandling
  • Products without original packaging
  • Products reported after 48 hours of delivery
  • Products returned without prior approval
  • Orders placed under special discounts or promotional offers (unless defective or incorrect)

Refund Processing

Once a refund request is approved, the refund will be processed to the original payment method within 5–10 working days. Refund timelines may vary depending on your bank or payment provider.

Order Cancellations

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled or modified.

International Orders

We do not accept returns or exchanges for international orders. If an international shipment arrives damaged or incorrect, please contact us within 48 hours of delivery with proof of the issue.

Contact Us

For any return or refund-related queries, please contact us:

Email: info@ecoheal.in
Phone: +91 9946 111 137

By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.